If for any reason you are not happy with your order and would like to return it, please see the below instructions and guidelines.

Returns:

You have 30 days from the date of the original order to return an item or items. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  Please email tactical550@horizonind.com to initiate your return.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at tactical550@horizonind.com.

Shipping:

To return your product, you should mail your product to: Tactical 550, 500 N. Bois D’Arc, Tyler, Texas, 75702, US, Texas.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.